Student Technology Support

How to install & update programs to your MBA via the APS Self Service App.To install APS-approved programs on your MacBook Air you must go through the APS Self Service App.You will find the Self Service icon in the bottom right of your dock on your desktop OR on the Launchpad.  This is a specific link for your device only.  If you do not see this icon you will need to visit us during ITC or Tech office hours to have your laptop re-imaged.

1. Open the Self Service App: Locate the Self Service icon in your dock. It is a square icon divided into green, blue, yellow, and red quadrants.
2. Find the App/Program:
   • Scroll through the available options or use the search bar in the top-right corner to locate the app or program you need.
3. Install the Program:
   • Click Install next to the desired application.
   • If the app is already installed, click Install again to update to the latest version.
4. Allow Time for Installation: The installation process may take 20 to 60 minutes, depending on the file size, internet speed, and your computer’s processing capabilities.
5. Restart Your Computer: Once the installation is complete, restart your computer to ensure the program functions properly.

Not Successful?

1. Return to the Self Service App and begin again from step #1. Please note that the program installation may take longer to complete depending on your network connectivity.
2. If the issue persists after following the steps above, please contact your ITC Department Chair for further assistance.

StudentVUE is a mobile app that allows students to stay connected to Synergy, Arlington Public Schools’ student information system. It provides access to important information such as grades. While StudentVUE and ParentVUE may appear similar, they are distinct platforms, and students should exclusively use StudentVUE.

Accessing StudentVUE Through MyAccess

To access StudentVUE, follow these steps:

1. Go to MyAccess at https://myaccess.apsva.us.
2. Log in with your APS credentials:
   • Student ID (SID): ___
   • Password (PW): ___
3. Click on the StudentVUE icon.
4. When prompted, select “I am a student” (not “I am a parent”).

You can now access StudentVUE to view your grades and other academic information.

Yorktown High School does not directly control the filters applied to YouTube; these are managed externally. However, there are a few important guidelines to help students connect successfully. You must use your APS Google Apps for Education Account (MyAccess@APS) to access YouTube, and you need to be connected to the APS Wi-Fi network while at school. Make sure you are logged into your APS Google Account only, as being signed into personal Gmail accounts can interfere with access. If specific videos, channels, or parts of YouTube are blocked, this is due to external filters. In such cases, teachers can submit a request to have the issue reviewed further.