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Staff Educational Tech Support | Keeping Your Computer Updated | Staff Informational Tech Support

For Staff with Educational Technology questions please contact your Yorktown High School Instructional Technology Coordinators (ITCs) in the EdTech Office, room 287.

Educational Technology questions and concerns, may include:

  • Teaching and Learning
  • Assessment
  • Budget and Purchasing (Yorktown Technology)
  • Collaborative Teaching
  • Identifying Learning Resources
  • Lesson Design
  • Portfolio Design
  • Social Media Support
  • Software Usage
  • Student Devices
  • Using Google Apps for Education
  • Using Web-Based Teaching Tools

  • Keeping Your Computer Updated & Well Maintained
    • To help prepare students for a successful start to the school year, students and families are asked to ensure students have the tools and connectivity that will be needed.  If you currently have an APS issued MacBook Air (MBA) at home, please help our Educational Technology team prepare devices to receive county updates by doing the following once per week until school starts:
      • Plug the laptop into an outlet.
      • Turn the laptop on (or restart it) and let it boot up.
      • Login to ensure it connects to the internet at that location.
      • Launch Google Chrome and visit the YHS website to ensure the internet is connected on the computer.
      • Leave the laptop on and connected to the internet for at least 30 minutes.
      • After 30 minutes, the laptop may be shut down.

      As the school year proceeds, student issued MBAs will receive updates that will include regular security and usability updates that will benefit daily instructional use for distance learning.

YHS Staff Technical Support

Staff Technical Support

All staff technical support requests should be submitted to the APS Help Desk. This includes all hardware, software, and networking issues, and for all staff administrative issues including user names and passwords, email, and the grade book. To contact the Help Desk, choose one of the following:

  • Call extension 2847 from any APS phone. Leave a message if there is no answer.
  • Email 2847@apsva.us
    • Please note this email is ONLY for APS Staff. This is not to be used by students or families.
  • Connecting via MyAccess

Information Services should respond within 24 hours and address your issue within 72 hours. Include your name, the room number involved, a detailed description of the problem, and any steps you’ve already taken, including people you’ve already spoken to.

This includes:

  • All Computer Issues (Hardware, Network)
  • All Software Issues
  • All Online System Issues (Including Synergy)
  • Inventory Issues (Yorktown Technology)
  • Printers (Including Toner)
  • Passwords (Staff)
  • SmartBoard Connection or Configuration Issues
  • Projector Issues
  • Television Issues