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Staff Technical Support

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Staff Technical Support

All staff technical support requests should be submitted to the APS Help Desk. This includes all hardware, software, and networking issues, and for all staff administrative issues including user names and passwords, email, and the grade book. To contact the Help Desk, choose one of the following:

  • Call extension 2847 from any APS phone. Leave a message if there is no answer.
  • Email 2847@apsva.us
    • Please note this email is ONLY for APS Staff. This is not to be used by students or families.
  • Connecting via MyAccess

Information Services should respond within 24 hours and address your issue within 72 hours. Include your name, the room number involved, a detailed description of the problem, and any steps you’ve already taken, including people you’ve already spoken to.

This includes:

  • All Computer Issues (Hardware, Network)
  • All Software Issues
  • All Online System Issues (Including Synergy)
  • Inventory Issues (Yorktown Technology)
  • Printers (Including Toner)
  • Passwords (Staff)
  • SmartBoard Connection or Configuration Issues
  • Projector Issues
  • Television Issues